Refund & Cancellation: In the event there is any refund claim for any reason whatsoever, customer shall to support@osspl.com with his / her cancellation details. Such refund (if any) shall be effected only by OSS Prime Linuxers via payment gateway reversals or by means of bank deposit or such other means as OSS Prime Linuxers deems appropriate. No claims for refund / charge back shall be made by customer to the Payment Gateway Provider(s) and in the event such claim is made it shall not be entertained.
Refund for fraudulent/duplicate transaction(s): The customer shall contact OSS Prime Linuxers for any fraudulent transaction(s) on account of misuse of Card / Bank details by a fraudulent individual / party and such issues shall be suitably addressed by OSS Prime Linuxers along with payment gateway providers, and their policies / rules.
Domain Registration refund policy is applicable only for new domain name registration. All domain renewal and transfer orders are non refundable once they are processed. Refund for new domain registration can only be made for the following domain extensions:
.COM, .NET, .ORG, .BIZ, .US, .IN
Registration for other domain extensions are final and non-refundable. Once a domain name has been registered and if you require it to be corrected or canceled, you need to submit your request to our support desk at http://h.osspl.com within 48 hours from the time of registration and successful payment. After the 48-hour period all domain registration purchases are final and non-refundable.
There will be an administrative fee of 200/- per domain name if you want to delete the new domain name and request for a refund. Such refund will be made within 48 hours. Each customer is only allowed to make two (2) such refund requests within any calendar month. Exceptions may be made for domain resellers are registering large number of domains.
Web Services / Mail Hosting Money-Back Guarantee: We have a 30-day Money Back Guarantee policy for anyone who is not completely satisfied with our shared web hosting plans within the first 30 days of sign up. To receive a full refund (not including any setup fees or domain registrations) please contact our support desk at http://h.osspl.com
Refund and cancellation policy for dedicated servers, VPS clouds, custom products / services and related solutions, which are not sold via on-line stores or other public retail channels are evaluated on case to case basis, and beyond scope of this generic policy.