Cancelling a Domain Name Transfer

1. If the Order status is: Transfer waiting for Admin Contact Approval

2. If the Order status is: Transfer waiting for Losing Registrar Approval

Depending on the Transfer status, following are the methods to cancel the Transfer Order (except for a .EU domain name): If the Order status is: Transfer waiting for Admin Contact Approval

You can cancel the Transfer by visiting the Cancel Transfer Link listed in the email that you receive from Prime.

Note :If you have not got the email for authorization, you can have it resent to the Admin Email Address, by following the procedure given below:

Login to your Control Panel. 1

Search for the domain name for which you placed the Transfer request and proceed to the Order Details view. 2

In the Order Details view, click the Resend Transfer Authorization Email link. This would re-send the email to the Admin contact. Note :If you still do not receive the email for authorization, you would have to contact our Support Team at https://h.osspl.com/.

If the Order status is: Transfer waiting for Losing Registrar Approval

Note :In this status, you have already approved the email from the Prime. However, you have not received/responded to the email from the Current Registrar.

Following are the steps to cancel the Transfer:

Login to your Control Panel.

Search for the domain name for which you placed the Transfer request and proceed to the Order Details view. 4

In the Order Details view, click the Current Actions button under the Actions drop-down menu.

In this list, click the action whose Status displays Transfer waiting for Losing Registrar Approval and then click Cancel.

Note :On cancelling the Transfer from the Control Panel, the funds for the same would be available back in your Debit Account. In case you do not receive the funds, contact our Support Team at http://h.osspl.com.

The Transfer of a .EU domain name can only be cancelled through the option provided in the email sent to the Registrant by the Registry.

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