Transferring your Domain

1. Instructions for Customers 2. Instructions for Resellers

Before proceeding with the Transfer, you are advised to first check the following: confirm if your domain name can be transferred. 1

check if you require to obtain a Domain (Transfer) Secret or Authorization Code (known as Unique Domain Authentication ID (UDAI) for .NZ domain names) for your domain name prior to placing a Transfer request. 2

Domain Name Extension Specific Caveats

Once you have confirmed the above, you may place a Transfer request for your domain name with Solution Point. Instructions for Customers

Login to your Customer Control Panel. 4

In the Menu, point to Manage Orders and then click Transfer Domain.

Now, enter the domain name you wish to Transfer. About Domain (Transfer) Secret Key/Authorization Code Requirement

Click the Transfer button.

By default, the Default Contacts and Default Name Servers set by you will be associated with the domain name. Click the icon to change the Contacts and Name servers -

Contacts: Click the Change Contact button. Then, you may select from the available list of Contacts or Add a New Contact by clicking the Add New button.

Name Servers: Click the Change NameServers tab and specify the Name Servers. Additional Information

Default Contacts IDs and Default Name Servers Settings within the Customer Control Panel

Proceed with the Payment of the Invoice. Additional Information

Paying for an Invoice

After you have placed the Transfer Order, the Administrative Contact for the domain name will receive an e-mail from Solution Point for the Transfer Authorization process, which needs to be approved within 5 days. Domain Transfer Authorization

Note :If the Administrative Contact does not approve the Transfer within 5 days, it is assumed that the Admin Contact does not wish for the Transfer to complete and the Order is deleted in our system.

Upon placing a Transfer request for a .AU domain name, Solution Point would be emailing the Registrant Contact for his approval.

To Transfer your .DE domain name to Solution Point, you need to only provide your Domain (Transfer) Secret Key/Authorization Code. Once we get confirmation from the Registry that the Domain (Transfer) Secret Key/Authorization Code is accurate, the domain name is instantly transferred without the need of receiving additional confirmation from the Registrant / Administrative Contact, via email or FAX. Additional Information

Error received while Transferring a domain name to Solution Point

Upon placing a Transfer request for your .ES domain name to Solution Point, the .ES Registry will email the Admin Contact listed in the Whois of the domain name. The Admin Contact must click the approval link within 10 days to confirm the Transfer. If the approval link is not clicked or the decline link is clicked, the domain name will continue being registered with the current Registrar.

Transfer of a .EU domain name does not involve seeking approval by the Registrant Contact through email/FAX. Once a Transfer request is initiated, the .EU Registry authenticates the Transfer through the provided Authorization Code and completes the Transfer instantly.

Transfer of a .NZ domain name does not involve seeking approval by the Registrant Contact through email/FAX. Once a Transfer request is initiated, the .NZ Registry authenticates the Transfer through the provided Unique Domain Authentication ID (UDAI) and completes the Transfer instantly.

The Transfer of a .NZ domain name will result in generation of a new Unique Domain Authentication ID (UDAI). This process is implemented from a security perspective. Additional Information

Locating and modifying the UDAI for your .NZ domain name

After clicking the approval link in the Transfer Authorization email, the Administrative Contact needs to provide the Domain (Transfer) Secret Key/Authorization Code. Alternatively, you can provide the Domain (Transfer) Secret Key/Authorization Code from within your Control Panel:

Login to your Control Panel, search for the domain name being transferred and proceed to the Order Information view.

Provide the Domain (Transfer) Secret Key/Authorization Code and click the Submit button. Note :The Domain (Transfer) Secret Key/Authorization Code can be submitted through the approval link or from within your Control Panel, within 30 days after the Transfer Order is placed. If the Authorization Code provided is incorrect, the transfer will not proceed - you will have to verify the code with the current Registrar, and submit the correct code from the approval link or the Control Panel.

Once the mail has been approved by the Administrative Contact and the Domain (Transfer) Secret Key/Authorization Code submitted, the Current Registrar will be notified regarding the transfer.

The Current Registrar will send an e-mail to the Registrant and/or the Administrative Contact of the concerned domain name to confirm that they wish to Transfer their domain name. If the Transfer is not denied by either the Registrant or the Administrative Contact or the Current Registrar, the domain name will be Transferred to you under Solution Point in the next 5 days.

Transfer Status, Domain (Transfer) Secret Change and Other Conditions Instructions for Resellers

Login to your Reseller Control Panel. 6

In the Menu, point to Products -> Domain Registration and then click Transfer.

Now, enter the domain name you wish to Transfer. About Domain (Transfer) Secret Key/Authorization Code Requirement

Click the Transfer button.

Enter the Username (Email Address) of the Customer, on whose behalf you wish to Transfer this domain name. If the Customer is new, you can Add the Customer, by filling the form given there.

By default, the Default Contacts and Default Name Servers specified by you will be associated with the domain name. Click the icon to change the Contacts and Name servers -

Contacts: Click the Change Contact button. Then, you may select from the available list of Contacts or Add a New Contact by clicking the Add New button.

Name Servers: Click the Change NameServers tab and specify the Name Servers. Additional Information

Default Contacts IDs and Default Name Servers Settings within Customer Control Panel

Default Name Servers Settings within Reseller Control Panel

Proceed with the Payment of the Invoice. Additional Information

Paying for an Invoice

After you have placed the Transfer Order, the Administrative Contact for the domain name will receive an e-mail from Solution Point for the Transfer Authorization process, which needs to be approved within 5 days. Domain Transfer Authorization

After clicking the approval link in the Transfer Authorization email, the Administrative Contact needs to provide the Domain (Transfer) Secret Key/Authorization Code. Alternatively, the Domain (Transfer) Secret Key/Authorization Code can be submitted by the Customer from within his Customer Control Panel:

Login to the Customer Control Panel, search for the domain name being transferred and proceed to the Order Information view. 7

Provide the Domain (Transfer) Secret Key/Authorization Code and click the Submit button. Note :The Domain (Transfer) Secret Key/Authorization Code can be submitted through the approval link or from within the Customer Control Panel, within 30 days after the Transfer Order is placed.

Once the mail has been approved by the Administrative Contact and the Domain (Transfer) Secret Key/Authorization Code submitted, the Current Registrar will be notified regarding the transfer.

The Current Registrar will send an e-mail to the Registrant and/or the Administrative Contact of the concerned domain name to confirm that they wish to Transfer their domain name. If the Transfer is not denied by either the Registrant or the Administrative Contact or the Current Registrar, the domain name will be Transferred to you under Solution Point in the next 5 days.

Transfer Status, Domain (Transfer) Secret Change and Other Conditions Note :Upon initiating a Transfer request, our system would display the Status of the Transfer Order in the Order Details view of the domain name, until the Transfer completes or fails. Additional Information

Status of a Domain Name (except .UK) under Transfer

If for any reason you wish to fail a domain name Transfer (excluding .NZ), you may do so from within the Order Details view. Additional Information

Canceling a domain name Transfer

Transfer of a domain name (except .UK) will result in a 1 year Renewal of the domain name. Additional Information

Situation in which the Registration term doesn't get extended upon Transfer

Transferring a .AU domain name to Solution Point is free and does not include a 2 year Renewal.

Once a .DE domain name gets transferred to Solution Point from another Registrar, the .DE Registry removes/deletes the previous Domain (Transfer) Secret Key/Authorization Code. Additional Information

Locating and modifying the Domain (Transfer) Secret for your domain name

Transferring a .ES domain name to Solution Point includes a 1 year Renewal.

Authorization code associated with a .EU domain name will become invalid immediately after use.

In case of a .NL domain name, the Registration term gets extended by 1 year w.r.t. the date of Transfer.

Once a domain name (except .NZ) is transferred to Solution Point from another Registrar, the system would automatically enable Theft Protection for it. Additional Information

Domain Theft Protection

Once a domain name having an associated Domain (Transfer) Secret is transferred to Solution Point from another Registrar, the system would set a new Domain (Transfer) Secret for such a domain name. This process is implemented from a security perspective. Additional Information

Locating and modifying the Domain (Transfer) Secret for your domain name (except .UK)

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