Refund Policy
Refund For Charge Back Online Transaction: In the event there is any claim for/ of charge back by the User for any reason whatsoever, such User shall immediately approach Solution Point with his/ her claim details and claim refund from Solution Point alone. Such refund (if any) shall be effected only by Solution Point via payment gateway or by means of a demand draft or such other means as Solution Point deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
Refund for fraudulent/duplicate transaction(s): The User shall directly contact Solution Point for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by Solution Point alone in line with their policies and rules.
Domain Registration refund policy is applicable only for new domain name registration. All domain renewal and transfer orders are non refundable once they are processed. Refund for new domain registration can only be made for the following domain extensions:
.COM, .NET, .ORG, .BIZ, .US, .IN
Registration for other domain extensions are final and non-refundable Once a domain name has been registered and if you require it to be corrected or canceled, you need to submit your request to our support desk at http://support.osspl.com within 48 hours from the time of registration. After the 48-hour period all domain registration purchases are final and non-refundable.
There will be an administrative fee of $1.50 per domain name if you want to delete the new domain name and request for a refund. Such refund will be made within 48 hours. Each customer is only allowed to make two (2) such refund requests within any calendar month. Exceptions may be made for our domain reseller or if you are registering large number of domains, but they will be evaluated on case to case basis.
Web / Mail Hosting Money-Back Guarantee: We have a 30-day Money Back Guarantee policy for anyone who is not completely satisfied with our shared web hosting plans within the first 30 days of sign up. To receive a full refund (not including any setup fees or domain registrations) please contact our support desk at http://support.osspl.com
Refund and cancellation policy for dedicated servers and related services are published on http://indiahosting.org - refer before booking. Refund for custom service plans, which are not sold via on-line stores, are beyond scope of this policy.
