Terms and Conditions
CUSTOMER WEB SERVICES AGREEMENT: Solution Point (hereinafter can also be referred to as "Parent") AND you (hereinafter referred to as "Customer" or "User" or "Member") HAVE entered into a Customer Agreement ("Agreement") as below effective from today.
WHEREAS, Parent provides Domain Name, Web & Email Hosting, Web Design, Software Development, Digital Marketing, Content Distribution and other related services which are hosted on various domain names and servers worldwide either owned or leased;
WHEREAS, the Customer wishes to purchase through Parent, Domain Name, Web & Email Hosting, Web Design, Software Development, Digital Marketing, Content Distribution and other related services;
NOW, THEREFORE, for and in consideration of the mutual promises, benefits and covenants contained herein and for other good and valuable consideration, the receipt, adequacy and sufficiency of which are hereby acknowledged, Parent and the Customer, intending to be legally bound, hereby agree as follows:
1. Misuse of the allotted server space, bandwidth are prohibited and penalty will be charge. Distribution of free email IDs to any person other than the ones related to the website owner or the company automatically gives are prohibited, penalty will be charge to those users. In case of misuse of allotted email ID space, we will have the rights to diminish the space provided for one email ID.
2. Misuse of bandwidth will lead a client to be entitled for lesser bandwidth in future or account would be suspended or deleted. Any illegal activity detected on a website will lead to sealing of the same by us with immediate effect, as per the IT rules laid out by the Indian and International IT Act. Intentionally tampering (Hacking or sending virus) of our server by a client will see the account suspended.
3. Customer Election. Customer hereby elects to purchase Domain Name, Web & Email Hosting, Web Design, Software Development, Digital Marketing, Content Distribution and other related services through Parent. Parent own the sole rights to discontinue the services or deny access to anyone who fails to comply with the rules implemented by us, without any warning or prior notice. The payments received from the violating parties in such cases are also non-refundable.
4. Parent's Acceptance. Parent hereby accepts Customer's election to purchase Domain Name, Web & Email Hosting, Web Design, Software Development, Digital Marketing, Content Distribution and other related services through Parent.
5. Customers are advised to maintain their own data backups on their home computers or CDs to ensure that they have ready access to their data in case we have a hardware failure. However, such cases are rare in occurrence, but cannot be avoided sometimes. This is why we recommend all our clients to take regular backups for all their important data. You can take your mail backup by forwarding the mail id to other email id and by using outlook of local computer.
For safety reasons, we urge our customers not to divulge the password of their e-mail/hosting/ftp accounts to anyone. In cases where passwords and usernames are to be given to our employees, we suggest to change the password immediately. In every 15 days you have to change your all password for security reason. There is no provision of refund in Solution Point for any products under any circumstances.
6. Customers should also maintain their payment confirmation details that have been paid to us for activation of the orders. It is also advisable to maintain the backup of our first mail which is sent to you after activation of your order and contains your User ID and password. By using the details provided, we will be able to provide you Technical/Billing support and activation/renew/control panel/reset password facility etc.
Hereby we would like to update that we have stopped all kinds of instant order activation of hosting and instant registration of domains. We have taken this step due to various fraud and hacking activities are going on in cyber world. Please ignore such type of wordings if it is mentioned in any WebPages in our website. We have to check manually the payment, domain's availability and all the credentials of the client to activate any order or register any domain. The order activation and domain registration will or might take little more time due to all kinds verifications and manual checking of the date provided by the client for the same. We hope you can understand the emergency and criticality of the cyber law and will co-operate us to the maximum level. Unfortunately if website/server etc will down then we are not responsible for any losses face by client.
7. If Customer have made the payment by the payment gateway and the payment gateway company has declared the payment as fraud then Customers account will be suspended and the domain name will be deleted immediately with out any prior notice. If Customer is making the payment by offline once again or Customers is clearing payment by speaking with payment gateway company then we will reactive the hosting and re-register the domain if the domain name is available. Reregistration and hosting activation will be done after getting the payment confirmation only. With in this time if the domain will registered by any other company then Parent will not be liable or responsible for that loses. For plan details and services provided by Parent, please refer to the website as the most valid reference. Any commitment made by our employees over chat/phone/mail or by any other mode, which is not mentioned in our website, will not be abided.
8. Parent would like to announce that any misbehave or using abuse languages to our employee then we will suspend or delete Customer account without any priority notice, and he will not get any refund and further support from Parent any point of time. For this Parent is not responsible. Parent have full rights to take action against that client/visitor.
If Customer have taken any free domain from us with any package, then at the time of changing the server from Parent, Customer need pay the domain price extra. If Customer is hosting your domain in any other server with out informing to our billing team by raising a ticket then Customer must have to pay 5 times more of the domain price. Please take the back up of all your data before changing Name Server (DNS) of a Domain. We will delete all Customer data automatically if Customer will change Name Sever. To reduce server burden we will delete all data of the Domain which name server is not pointing to our server. So Parent will not responsible for any loss of data if you changed Name Server of a Domain for single time also.
9. If Customer is not using the hosting service from Parent, it is mandatory for Customer to send the cancellation request in company letter head to billing department by post or courier. Failing with the same Parent will be charging the renewal amount every year. Hereby we would like to update that Parent will not be responsible if any one else book the domain globally within the period of order activation. If any domain gets registered else where globally with in that period and payment is done Customer can avail other domain name. There will not be any refund for the same. It is the sole responsibility of the Customer and not Parent and if once order is activated then payment cant be refund under any circumstance.
10. If Parent is not having correct Customer contact detail and phone number then Parent is having full rights to suspend and delete the account with out any intimation. Before any order activation Parent is having ful rights to verify the clients. Any issue which is not related to server and can be solved by the Customer. We suggest all Customers to use our trial offers before purchasing any package. This will help to avoid post-purchase problems.
11. Parent is not using any incoming E-Mail ID for Billing, Technical Support, Renew, Refund, Complain or any other issue. So if Customer is contacting Parent by mail then Parent is not responsible to give reply. For any type of issue Customer should raise a ticket from http://www.osspl.com/ticket
12. Abuse of SMTP Mail Server: If any of the email id will be misused our our mail servers then Parent can suspend or delete Customer hosting account. Network security: In case of any tampering done to network security, Parent will take an immediate action against the respective hosting account. Spam: Unsolicited commercial advertisements (spam) are not allowed in e-mail IDs and may result in cancellation of the account. Abuse of Traffic: If any Customer violates the Parent's policies in site transfer or misuse of bandwidth is preheated, Parent can decrease its allotted Traffic quota or suspended Customer account with out any prior notice.
Abuse of Space: As per Parent policies, at least 90% of your web pages (HTML) must be "Linked" with files (.GIF, .JPEG, etc.) which is stored in our server. Web space must not be used by Customer's visitor for free upload, download heavy size file. Web sites containing a large number of unlinked files or using server space for data storing propose are subject to deletion of files otherwise Parent will cancel the account without prior notice. Customers can not run IRC, bots or clients on servers. Customers are also prohibited from running Bulk Emailing, Unsolicited Emailing, Newsgroup Spamming, Pornographic Content, Illegal Content, Copyright Infringement, Trademark Infringement, Warez, Cracks, and Software Serial Numbers.
13. Personal Information: When Customer register for certain services, Parent will ask to provide personal information. The information Parent collects may be combined with information obtained from other services of Parent and other companies. We use cookies and other technologies to keep track of your interactions with our sites and services to offer a personalized experience.
14. Customer Choices: Customer can stop the delivery of promotional e-mails & mobile text messages (SMS) from a Solution Point website/portal or related services by following the instructions in the e-mail Customer receives or by logging into your account. To make proactive choices about how we communicate with Customer, follow the instructions listed in the communication carefully and explore the user a/c & FAQ pages.
15. Uses of Information: We use the information we collect to provide the services you request. Parent services may include the display of personalized content and advertising. Parent use Customer information to inform him/her of other products or services offered by Solution Point and its affiliates, and to send you relevant survey invitations related to Solution Point's Web Services. Parent do not sell, rent, or lease our customer lists to third parties. In order to help provide the services, Parent occasionally provide information to other companies that work on our behalf.
16. Web Project Development: Expectations and commitments: Normally website projects are delayed due to clients not supplying feedback, pictures or content necessary to complete sections. We feel just as important to be clear that we expect your total commitment to the project. If you do not supply information when requested, or request changes mid-stream we may have to re-evaluate our total cost structure. We also assure that, we will take full responsibility if, in case, we are running behind in the project ourselves.
Mock-ups (samples): We will give you a good idea of what the site will look like after you confirm the order with advance payment as agreed.
Online Promotion Ranking & PPC: We at Solution Point do not claim explicit guarantees on SERPs or PPC Campaigns. Ask for written confirmation, if someone is claiming so. Ongoing website maintenance: Offer for ongoing site maintenance is presented on project completion depending on tasks involved.
Payment Terms: As part of our business policy, we request all our clients to adhere to payment terms to be presented on project confirmation. Miscellaneous expenses, such as deliveries, prints, messengers, software licence fee, ads, custom payment gateway and travel are not included, and will be billed at cost, if applicable.
Also refer Parent's Customer Master Agreement for DIY Domain Hosting clients registering through our various consumer portals. All other Customers or Users using web services offered through many other partner network web portals owned & managed by Parent agree to terms of use specified on those portals along with terms here above. To know about any other information related to our privacy and legal practices, see disclaimer document or use our contact form.
We follow some strict corporate social responsibility (CSR) practices and code of conduct and expect same from clients & vendors (we can even let go or cancel deals for sake of preserving these values). For any copyright or legal related queries or issues you can email using contact form with full details, suggestions, references and evidences.
