Modifying the Whois of Domain

1. To Modify Contact Details for a Domain Name

2. Modifying CED Contact Details for a .ASIA domain name

2.1. To Modify the CED Contact associated with a .ASIA domain name

Typically, Domain Name Contacts are of the following types:

Registrant Contact

Administrative Contact

Technical Contact

Billing Contact

In the system, Contacts are independent of a domain name. All contact information that you have used for registering any domain name, is maintained separately in a Contact database. This allows you to re-use the contact information for any other domain name registration without having to fill in all the values again. Think of this as linking Contacts from your Contact database to the domain names you register. Whenever you change any contact information in any Contact, it will automatically change that information in every domain name which uses that contact information and reflect the same immediately in the Whois lookup results of your domain name. To Modify Contact Details for a Domain Name Exceptions

Note :The following instructions are not meant for modifying the Contact Details of:

.RU domain names

.UK domain names

Additional Information

Modifying the Whois / Contact Details of a .RU Domain Name

Modifying the Whois / Contact Details of a .UK Domain Name

Login to your Control Panel, search for the domain name whose Contact Details you wish to modify and proceed to the Order Information view. 1 About Lock / Suspension

Note :If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

For Resellers: If the domain name is Locked by Prime, you need to get it Unlocked first. Contact us at https://h.osspl.com.

For Resellers: If the domain name is Suspended by either you or Prime, it needs to be first Unsuspended, before you can proceed. Additional Information

Unlocking a domain name

Unsuspending a domain name

Click the Contact Details link to proceed to the Contact Details view. About Contact Details View

Note :.CA domain names only have Registrant, Administrative and Technical Contacts. There is no Billing Contact.

In case of a .EU domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .EU domain name will also display an Onsite Contact and a Billing Contact. 2

.NL domain names only have Registrant, Administrative and Technical Contacts. There is no Billing Contact.

In case of a .NZ domain name, only the Registrant Contact information needs to be provided and hence, the Contact Details view will display only the Registrant Contact. However, the Whois Lookup results of a .NZ domain name will also display an Administrative Contact and a Technical Contact, which displays the same Contact Details as those of the Registrant Contact. Additional Information

Modifying .US Nexus information

Modify the details and click the Save Contact Details button to save the changes.

You may choose to use the the Registrant Contact Details for the Administrative, Billing & Technical Contact Details by selecting the Use same contact for Administrative, Billing & Technical details checkbox.

You may choose to apply the modified details to all the domain names using this Contact by selecting the Update all Domain Names currently using this contact (wherever applicable) checkbox.

You will encounter the below error message in case the Contact is associated with one or more suspended domain name(s): Attention

Change of this contact is not allowed as it is associated with a suspended domain Domain Name Extension Specific Contact Information

Note :The Modify Contact form supports the following, except for the Phone Number, Fax Number and Email Address fields:

Accented characters in case of the below Contact Types:

General Contact

Thin Registry - All characters

Thick Registry - A set of characters and this set varies from Registry to Registry

.CA Contact

.CO Contact

.DE Contact: This supports the following Latin-1 characters:

.ES Contact: This supports all UTF-8 characters. Additional Information

List of UTF-8 Accented Characters

.EU Contact

Chinese characters in case of .CN Contact (Contact Type).

In case of a .CA (Anchor: caaddrules) domain name, the following is relevant:

A Registrant Contact can be either an Individual or a Company.

In case the Registrant Contact is a Company, the Company name itself should be mentioned in the Name field of the Contact. The Company Name field can be filled in as N/A.

Administrative and Technical Contacts can only be Individuals.

There is no Billing Contact for a .CA domain name.

You can not modify the Registrant Contact's Name of a .CA domain name. If you wish to modify the Registrant Contact Details of your .CA domain name, you need to instead create a new Contact and assign it as the Registrant Contact. Additional Information

.CA Domain Name Rules/Requirements

The following list displays the various types of .DE (Anchor: deaddrules) Contacts listed in our system and how they are displayed in the Whois of .DE domain names:

.DE Contact Type displayed in the System

.DE Contact Type displayed in the Whois

Registrant

Domain Holder

Admin

Administrative or admin-c

Technical

Technical or tech-c

Billing

Zone administrator or zone-c

The Registrant or the Administrative Contact of a .DE domain name needs to be from Germany. This implies that the country of either of these Contacts needs to be Germany.

The Name field of any .DE Contact can not be modified. If you wish to modify the Name, create another Contact and associate the same with your .DE domain name.

While modifying the Contact Details of a .DE domain name, the .DE Registry checks if the Name Servers used by the domain name contain a Zone for this domain name and the correct NS Records.

If the Name Servers fail to display the Zone file of your .DE domain name and/or display NS Records for the Name Servers, you will not be able to modify the Contact details of your .DE domain name. Moreover, you will be provided 30 days to correct this issue or else your domain name would get Deleted by DENIC.

Once you have setup your .DE domain name's Zone correctly, you may click the Recheck Nameserver Status button in the Order Information view to confirm the same with the .DE Registry. Additional Information

.DE Contact Details related Rules

Manage NS Records with Prime

Interface to confirm correct Name Server Delegation

.ES (Anchor: esaddrules) domain names use an independent Contact database in the system. Contacts for .ES domain names are listed under .ES Contact.

The following list displays the various types of .ES Contacts listed in our system and how they are displayed in the Whois of .ES domain names:

.ES Contact Type displayed in the System

.ES Contact Type displayed in the Whois

Registrant

Registrant

Admin

Admin

Technical

Tech

Billing

Billing

Contact Details addition is restricted in the following ways:

For Registrant Contact:

The Registrant Contact of a .ES domain name may either be a natural person/individual or a company.

You may not modify through our system any Contact Details of the Registrant Contact, of a registered .ES domain name. Note :If you wish to transfer the ownership of a .ES domain name to another entity, the transfer procedure needs to be followed. Once a request has been submitted at the Registry, you need to inform our Support Team at http://www.osspl.com/contact. This will enable us to track the request and update our database accordingly. Additional Information

Process of transferring the ownership of a .ES domain name

For Other Contacts:

The Admin, Technical and Billing Contacts must be natural persons/individuals only.

You may not modify any Contact Details. However, you may add another .ES Contact and select the same as either the Admin, Technical or Billing Contact.

In case of a .JOBS (Anchor: jobsaddrules) domain name, the following is relevant:

Modifying the Registrant Contact Organization for a .JOBS domain name will necessitate re-verification.

A fee might apply depending on the situation; instances are handled on a case by case basis by the Registry Operator for .JOBS (Employ Media LLC). Registry Operator may be contacted directly at the time of the Registrant change to find out if there is going to be any fee.

You may modify the additional information associated with a .JOBS domain name, from this interface.

In case of a .NL (Anchor: nladdrules) domain name, the following is relevant:

There is no Billing Contact for a .NL domain name.

You can not modify the Registrant Contact's Name, Company Name or Legal Form. If you wish to modify the Registrant Contact Details of your .NL domain name, you need to instead create a new Contact and assign it as the Registrant Contact.

Modifying any information of the Registrant Contact for a .NZ (Anchor: nzaddrules) domain name will result in the change(s) being applied to all .NZ domain names using this Contact. This will also result in a new Unique Domain Authentication ID (UDAI) being generated for each affected domain name.

You may modify the Profession for a .PRO domain name, from this interface.

Contacts Management Independent of Domain Name Additional Information

Apart from the above process, Contacts can be created and managed independent of the domain name(s), directly from within the Customer Control Panel 3.

Contact Details Modification Errors and Domain Name Extension Specific Conditions Note

You will encounter the below error message in case the domain name is either:

Locked/Suspended at the Registry (and not under our system), or

a Transfer Away for the domain name to another Registrar is under process Attention

Domain Status does not allow this operation.

If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

Lock/Suspension applied at the Registry: Contact our Support Team at http://www.osspl.com/contact to know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

While a Transfer Away is under process:

Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

While you may modify the Contact Details of a .AU domain name, you may not associate different Eligibility information for the Registrant Contact. Additional Information

.AU Eligibility Information

Modification of Registrant Contact of a Third level .ME domain name would be allowed, only if the Registrant remains a Montenegrin individual or entity.

While modifying the Contact Details for a .US domain name, the system would collect additional Nexus information, if the same is not already associated with the new Registrant Contact. 4

Modifying CED Contact Details for a .ASIA domain name

At the time of registering a .ASIA domain name, you are required to designate a CED Contact. About CED Contact Additional Information

CED Contact

In this regard,

you may choose either the Registrant, Admin, Technical or Billing Contact as the CED Contact, or

if none of these Contacts meet the CED requirement, you can use the CED Contact provided by Prime. In this case, the Technical Contact provided by you gets replaced by the CED Contact. Due to this, information of the Technical Contact associated with such a .ASIA domain name cannot be modified.

To Modify the CED Contact associated with a .ASIA domain name

Login to your Control Panel, search for the domain name and proceed to the Order Information view. 5 About .ASIA Lock / Suspension

Note :If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

For Resellers: If the domain name is Locked by you, you may proceed without Unlocking it.

For Resellers: If the domain name is Locked by Prime, you need to get it Unlocked first. Contact our Support Team at https://h.osspl.com.

For Resellers: If the domain name is Suspended by either you or Prime, it needs to be first Unsuspended, before you can proceed. Additional Information

Unlocking a domain name

Unsuspending a domain name

Click the Contact Details link.

The existing CED Contact is marked as (CED). Here, you may modify the CED Contact specific details.

You may also select one of the other Contacts (Registrant, Administrative, Billing or Technical) as the CED Contact for the domain name. For this, click the specific Contact, select the Use this as your local Contact(CED) checkbox. If the newly selected Contact has never been used as a CED Contact before, you would be prompted to provide additional information, so as to declare that this Contact is a legal entity within the DotAsia Community. Provide the details.

If you had chosen the CED Contact provided by Prime during the registration of your .ASIA domain name, the newly selected CED Contact will now be listed as the Technical Contact for your domain name.

Click the Save Contact Details button.

.ASIA CED Contact Modification Errors Note :You will encounter the below error message in case the domain name is either:

Locked/Suspended at the Registry (and not under our system), or

a Transfer Away for the domain name to another Registrar is under process Attention

Domain Status does not allow this operation.

If you wish to modify your domain name's Contact Details in these circumstances, you have the following solutions:

Lock/Suspension applied at the Registry: Contact our Support Team at http://www.osspl.com/contactto know the reason for Lock/Suspension and how this Lock/Suspension may be removed.

While a Transfer Away is under process:

Cancel the Transfer through the link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or

Wait for the Transfer to complete and then carry out the desired modification at the New Registrar.

Support Knowledge Base Wiki.

Here, we have listed information on our current web products and services and answers to possibly all your queries or faqs. This Support Wiki cum KnowledgeBase has been divided into categories indicating a particular interface or a particular product or service offering. These have been further logically divided into sub-categories and answers, detailing a particular action or guide.

If you are unable to locate your answer, please use search box provided on each page or inform our support team.